[Laporan PKM]English Training for the Admission Staff Department at the University of Gajayana Malang

Abstract

This English conversation for receptionist training program is aimed at responding the less capability and less confident of the university admission employees in using and conversing English during receiving and answering enquiries and providing description of the university profiles. This training program is held in Universitas Gajayana Malang, in 2025. This service activity is started by coordinating with the university admission staff and the administrator staff of admission department. The implementation of this training program covers the pre-test, training sessions, and final test and evaluation. After the English for receptionist training completed the participants’ level of capability and confidence in using English for their work is improving besides that it helps them in comprehending information written in English and understanding information conveys orally. Finally, it can be concluded that this training of English for receptionist is very useful and advantageous for the staff of university admission department of the university of Gajayana. Furthermore, it can be suggested for further follow up activities with the areas and the more various participants of training coming from the other departments.